Satellite Broadband: Accessible Solution for Disaster Recovery and Business Continuity

Public infrastructure was damaged by Typhoon Odette (international name: Rai), which swept through the south
and the center of the country in mid-December.

Super Typhoon Odette (Rai) hit the Philippines in December 2021. Due to torrential rains, high winds, landslides and storm surges, utility infrastructure was severely damaged. It left 269 cities and towns without power and 348 areas with grid outages. Full restoration of service took several weeks.

Kacific has restored BPO company operations in the wake of Odette

Ameeratel provides BPO outsourcing, consulting, solutions and other services. The company has 700 seats and nearly 500 employees at present.

Roland Del Rosario, director of AmeeraTel, a Cebu City outsourcing company, was one of many Filipino business executives who were left without an internet connection at their workplace after the typhoon. AmeeraTel handles tasks such as technical support, customer service, and virtual assistance for customers in the UK, Australia, and the United States.

“Without the Internet, our operation will not work. We depend on internet connectivity,” Rosario remarked. AmeeraTel and its 500 employees needed the Internet fast; however, repair work was not yet possible at that time. To ensure a fast internet connection from space, Rosario contacted the satellite operator, Kacific.

Intense winds from the typhoon toppled utility poles, toppling power lines and causing outages across Cebu province.

Kacific uses the latest satellite technologies: Ka band and High Throughput Satellite (HTS) technology with its Kacific1 satellite. Compared to older C-band and Ku-band satellites, Ka-band satellites offer higher bandwidth throughput while using smaller antenna diameters, increasing download and upload speeds for Internet users .

The terminals are small and easily deployable, can be erected in hours and can be powered by solar panels. It only requires a clear line of sight to connect many users quickly.

Ameeratel, Inc. was the first call center in Cebu City to come back online with the help of TBGI’s VSAT powered by Kacific.

Benefits of Ka-band technology for remote emergency, backup and business communications

Reusing Ka-band spectrum on spot beams with high-throughput satellite technology enables high bandwidth efficiency compared to traditional satellites with large coverage areas.

The combination of high data transfer rate and small diameter antenna enables Kacific to deliver speeds of up to 50 Mbps download and 5 Mbps upload through CommsBox, helping businesses keep backing them up safely, even during fiber outages, especially for companies that have their data backup solutions in the cloud.

Concentrated spot beams are high power, resulting in availabilities between 99.5% and 99.9%. Kacific also has two local teleports located in Subic Bay and Clark as backup sites to ensure connectivity remains available even in inclement weather.

The Kacific-1 signal has circular polarization, which means there is no need to adjust the polarization as with many other satellite systems. This greatly simplifies the installation process and improves system stability over long periods of time.

Businesses that need a high-speed fiber optic backup system can obtain Kacific satellite services from a local operator, Transpacific Broadband Group International (TBGI). The solution is intended for large businesses and organizations that need constant high-speed Internet access for mission-critical communications and web-based software. The service is still active and available as a “hot backup”, allowing a business to transition from fiber to satellite for connectivity.

Satellite technology can help during natural disasters thanks to CommsBox

Businesses must be prepared for natural disasters that damage fiber optic cables and destroy mobile towers, leaving entire regions without communication. Kacific can ensure they can continue to communicate, use cloud-based systems, and access databases in the event of an outage.

Kacific CommsBox is an all-in-one transportable satellite communication product that can be quickly deployed to disaster areas when other communication channels fail. The turnkey solution is designed to meet the particular disaster response needs of Southeast Asian and Pacific territories.

The first of its kind in disaster recovery solutions, Kacific CommsBox consists of pre-configured solar-powered units that, with minimal setup, provide instant Internet access to aid disaster relief operations and connect users.

CommsBox units can be stored in remote locations or can be transported directly to disaster areas.

Each Kacific communication box includes:

  • A small self-pointing satellite dish
  • Modem and satellite electronics preconfigured and connected
  • Solar energy package
  • Wi-Fi hotspot
  • A user tablet
  • An all-inclusive waterproof, shockproof, fireproof, watertight and transportable container
  • Unlimited high-speed data with priority first speeds of up to 50 Mbps download and 5 Mbps upload

The satellite antenna connects to the Kacific1 satellite, which provides extensive coverage across Asia-Pacific, including islands, mountainous regions and remote areas.

Kacific’s local internet service provider, TBGI, helped AmeeraTel connect to reliable Ka-band services almost immediately. Thanks to satellite internet, the call center was one of the first in the region to get back online and able to continue its operations.

Because of these disaster risks, organizations need to develop strong resilience plans. Businesses need to be prepared so their critical systems can quickly resume operations after extreme natural events.

In catastrophic situations, ground technology is frequently destroyed or left without power, as Rosario discovered firsthand during Typhoon Odette (Rai). Companies are increasingly looking for state-of-the-art solutions, such as satellite services, to ensure they can continue to communicate, use cloud-based systems and access databases in the event of an outage.

As we are highly dependent on power, backup generators are crucial tools frequently used in places like hospitals. However, voice and internet services are equally important to the modern economy. Satellite connectivity is therefore essential for disaster recovery, emergencies and business continuity planning.

To find out more about using satellite internet as an affordable broadband backup service, contact TBGI on 0917 583 7971 or learn more at www.tbgi.net.ph.

For more information on Kacific’s satellite technology, visit www.kacific.com or contact [email protected]

Apply to be a Kacific Authorized Distributor today, visit https://kacific.com/distributor-network to learn more.


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