“Network service system, computer storage medium for communication, and network service method” in patent application approval process (USPTO 20220279025): patent application – InsuranceNewsNet

2022 Sep 21 (NewsRx) — By a News Reporter – Staff News Editor at Daily Internet News — A patent application by inventor WU, Enping (Chao Yang District, beijingTW), filed on January 13, 2021was posted on September 1, 2022According to reports from washington d.c.by NewsRx correspondents.

This patent application has not been attributed to any company or institution.

The following quote was obtained by news editors from background information provided by the inventors: “

The present invention relates to the field of network service technologies and, in particular, to a network service system, a computer storage medium for communication and a network service method.

“With the continuous economic development and the improvement of the quality of industrial services, many companies provide “customer service telephone numbers” for the services or products they provide, so that when consultation is necessary, customers can dial “customer service phone numbers” to avail themselves of the consultation services. However, currently, when dialing a “customer service phone number”, customers must submit their general information , product information, or service information to the company they are calling. For example, a “customer service phone number” for an auto insurance company is dialed; once the call is answered , users may additionally need to dictate personal information, car insurance policy information, accident location information nt, etc., to the company resulting in inefficient service or service not being provided in a timely manner in an emergency. »

In addition to the background information obtained for this patent application, NewsRx reporters also obtained the inventor’s summary information for this patent application: “To address the current problem of customer service calls that are causing an enormous financial burden to enterprises, the present invention provides a system network service, a computer storage medium for communication and a network service method.

“To solve the above technical problem, the present invention proposes the following technical solution: a network service system is provided, operatively communicating with a remote user terminal and a remote target terminal, the network service system comprising: a communication and a data processor, wherein the data processor comprises a storage module, the storage module storing an identification code; and the communication module is configured to receive a communication request from the user terminal, the request for communication including the identification code, and the communication module is further configured to establish a communication connection with the target terminal according to the identification code defined by the system network service and a target code associated with the target terminal, so that the target terminal communicates with the user terminal in real time using a network Internet Protocol (IP).

“To solve the above technical problem, the present invention provides the following technical solution: a network service method is provided, which can be implemented by a network service system, the network service method comprises: receiving a communication request from a user terminal, the communication request including an identification code set by the network service system; and connecting in communication to a target terminal using an IP network according to the identification code included in the communication request and a target code, so that the user terminal communicates with the target terminal in real time.

The claims provided by the inventors are:

“1. A network service system, operatively communicating with a remote user terminal and a remote target terminal, the network service system comprising: a communication module and a data processor, wherein the data processor comprises a storage module, the storage module storing an identification code defined by the network service system and at least one target code associated with the target terminal, the at least one target code representing at least one of a telephone number of the target terminal, a social network account and an application account related to the network service system; and the communication module is configured to receive a communication request from the user terminal, the communication request including the identification code ; and the communication module is further configured to determine, according to the identification code, to establish a communication connection with the target terminal by using one of the at least one target code, whereby the target terminal communicates with the user terminal in real time using an internet protocol (IP) network.

2. A network service system according to claim 1, wherein the at least one target code is updateable.

“3. A network service system according to claim 1, wherein the target terminal communicating with the user terminal in real time using an IP network further comprises performing real-time communication using a public telephone network dial-up (PSTN).

“4. A network service system according to claim 1, wherein the data processor further comprises an identification module, configured to generate a target-specific identifier according to the identification code and an IP address of the network service.

“5. A network service system according to claim 1, wherein the communication module determines if the identification code is within a service contract period of the network service system: if the identification code is within the service contract period of the network service system, the communication module establishes real-time communication between the user terminal and the target terminal using the IP network; and if the identification code is not within the period service contract of the network service system, the communication module is unable to establish real-time communication between the user terminal and the target terminal.

A network service system according to claim 1, wherein the data processor is capable of setting, modifying or deleting the target code corresponding to a target-specific identifier.

7. A network service system according to claim 1, wherein a target-specific identifier is captured, photographed, scanned, touched or mouse clicked using the user terminal.

8. A network service system according to claim 1, wherein the real-time communication between the user terminal and the target terminal is video communication.

A network service system according to claim 1, wherein the real-time communication between the user terminal and the target terminal is voice communication.

10. A network service system according to claim 1, wherein the communication module is further configured to transfer information between the user terminal and the target terminal during real-time communication.

“11. A network service system according to claim 1, wherein after establishing the real-time communication between the user terminal and the target terminal, the communication module disconnects the respective communication connections between the network service system and the user terminal and the target terminal, so that the real-time communication between the user terminal and the target terminal is performed without using the network service system.

A network service system according to claim 1, further comprising a detection module, configured to detect information relating to the user terminal.

“13. A network service system according to claim 12, wherein the user terminal information includes a language setting of the user terminal, and the communication module is further configured to determine, according to the language setting, to select the target terminal with the same language setting using at least one of the target codes.

A network service system according to claim 12, wherein the information about the user terminal includes location information of the user terminal, and the communication module is configured to transmit the location information of the user terminal to the target terminal.

“15. A network service system according to claim 1, wherein a target-specific identifier comprises at least one or a combination of a one-dimensional barcode, a two-dimensional barcode, a specific pattern, a word and a number.

A network service system according to claim 13, wherein the data processor performs automatic translation for both the user terminal and the target terminal.

“17. A network service system according to claim 12, wherein the user terminal information includes user group information, and the communication module is further configured to determine, according to the user group information , to establish a communication connection with the target terminal using a corresponding to at least one of the target codes.

“18. A network service system according to claim 12, wherein the user information includes user identification information, wherein the network service system compares the user identification information with a base related to the network service system or the target terminal, to identify whether the user terminal matches the user data in the database.

“19. Network service method, usable by a network service system, the network service method comprising the following steps: receiving a communication request from a user terminal, the communication request comprising an identification code associated with a target terminal; and determining, according to the identification code set by the network service system and included in the communication request, to communicatively connect to the target terminal using an Internet Protocol (IP) network, on the based on a target code, so that the user terminal communicates with the target terminal in real time, the target code representing at least one of a telephone number of the target terminal, a social network account and an account application related to network service system.

“20. A network service method according to claim 19, wherein the target terminal communicating with the user terminal in real time using the IP network further comprises performing real-time communication using a public telephone network dial-up (PSTN).

21. A network service method according to claim 19, wherein the target code corresponding to a target-specific identifier is set or updated.

URL and more information on this patent application, see: WU, Enping. Network service system, computer storage medium for communication and network service method. Class January 13, 2021 and posted September 1, 2022. Patent URL: https://appft.uspto.gov/netacgi/nph-Parser?Sect1=PTO1&Sect2=HITOFF&d=PG01&p=1&u=%2Fnetahtml%2FPTO%2Fsrchnum.html&r=1&f=G&l=50&s1=%2220220279025%22. PGNR .&OS=DN/20220279025&RS=DN/20220279025

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