MTN Nigeria compensates subscribers for network downtime

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MTN Nigeria Communications Plc has announced compensation for its subscribers to offset network disruptions experienced last Saturday.

On Saturday October 9, 2021, MTN Nigeria users witnessed hours of network disruption caused by an outage that left customers without a connection.

Olutokun Toriola, CEO of MTN Nigeria, once again apologized to customers for the inconvenience, saying that new measures are being implemented to alleviate the recurrence of such an event.

“On behalf of the entire MTN team, I want to start with a sincere apology. We are truly sorry for the disruption this has caused to so many members of our MTN family. We know that millions of people are counting on us to stay. in contact with their loved ones, running their businesses, coordinating their lives. We take this responsibility and this privilege very seriously. That is why we are putting new measures in place to ensure that we never again experience something like last Saturday ” , Toriola said.

On the cause of the outage, the CEO said it was due to an error that moved all 4G customers to the 3G band and impacted the entire network, adding that technical teams were able to rectify the problem.

“Our technical teams traced the cause of the problem to an error that moved all of our 4G customers to the 3G band. This overloaded the 3G band, causing a domino effect that impacted the entire network.

“Our engineers were able to solve the problem. I know that recently other tech companies have suffered outages. I want to reassure you that last Saturday’s event is in no way related to these. It was not sabotaged, it was an unfortunate mistake. ”

Beyond extending time-limited subscriptions for its customers and as a way to pay more for its customers, the telecom giant said MTN network customers received reimbursement for data and airtime. that they used between 12:00 p.m. and 7:00 p.m. on Saturday October 16. 2021.

“While we can’t give you back the time you wasted last Saturday, we can give you back what you spent yesterday.” Each MTN customer received a refund for the data and airtime they used between 10:00 a.m. and 3:00 p.m. yesterday. We hope this shows how much we value our customers.

“You really are our most important goal. We all have challenges, each of us – young or old, personally or professionally. What matters is how we react. With you by our side, we will continue to improve and grow. Thanks for all your support. Thank you for walking with us for the past 20 years. We look forward to the next 20+ with you, ”said Toriola.

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