Macquarie Telecom Modernizes Perth Disability Service Provider’s Network, Rocky Bay – Services – Telco



Macquarie Telecom improved the network connectivity and technology stack of Perth’s disability service provider, Rocky Bay.

The upgrade came as Rocky Bay sought to improve efficiency, digitize traditionally manual processes, and pioneer assistive neuro-rehabilitation technologies.

Rocky Bay provides services to Western Australians living with a disability. The organization employs more than 1,000 people in roles such as support work, occupational therapy, dietetics, nursing and residential services.

MacTel has enabled Rocky Bay to improve mobile communication between staff, online transition therapy appointments and deploy certain assistive technologies.

MacTel has also enabled a number of workplace process updates in Rocky Bay in response to the COVID-19 pandemic, including improving mobile communication to automate shift coverage and switching. between employees, who can now also exchange urgent customer information; as well as a transition from in-person therapy to a virtual teletherapy format.

“Between April 2020 and May 2021, we successfully conducted 2,903 teletherapy sessions, and the new format garnered positive feedback from clients,” said Adam Maxwell, CFO of Rocky Bay.

“We wouldn’t be able to launch emerging healthcare technologies and make this kind of transition without Macquarie’s services, expertise and support. “

Rocky Bay became in 2020 the first supplier in Washington State to offer the NeuroNode Trilogy system, a small, non-invasive wireless electromyography (EMG) sensor placed on the skin above the muscle. When a user attempts to move a certain muscle, the NeuroNode detects its EMG signals and uses them to allow control of a computer or communication device.

NeuroNode Trilogy also allows users to use gaze control technology to operate devices, using dual infrared lights that shine on eyeballs and triangulate data to predict where someone is looking to locate a cursor. The user can use either method or both together by moving a cursor with the eyes and selecting or clicking with the NeuroNode switch. Along with this system, Rocky Bay also has a number of other manhole devices that can be tested and used by customers.

In the ad, a client from Rocky Bay was quoted about improving the efficiency of the organization through the addition of teletherapy.

“Before COVID-19, we only had therapy sporadically during school holidays, so my daughter didn’t miss school. The transition to completing the online occupational therapy and speech therapy sessions was scary at first, but we have had great success with the format, ”said the client.

“We continued teletherapy even now that the blockages have eased and have completed weekly sessions that do not interrupt her schooling at all.”

Maxwell said upgrades and new technology are improving the lives of customers and staff at Rocky Bay.

“The NeuroNode and gaze control technology sounds incredibly futuristic, but they’re already here in Western Australia and making such a difference in the lives of our clients and their families. This is just the tip of the iceberg when it comes to assistive technology capabilities, ”said Maxwell.

MacTel Group Director Luke Clifton said the work Rocky Bay is doing “is simply remarkable.”

“Since 1938 he has made such a difference in the lives of Western Australia’s most vulnerable people and their loved ones, and he is constantly looking for ways to expand his capabilities and help more people,” said Clifton.

“It has been a privilege to work alongside the organization and play a small role in enriching the lives of so many.”

MacTel will continue to work alongside Rocky Bay to deploy more technology for its customers, including AI solutions to help predict when certain customer behaviors will occur, such as seizures, and initiate contact with a caregiver beforehand. events, as well as virtual reality at the customer’s homes.


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